01When these Subscription Terms apply
These Subscription Terms supplement the Platform Terms and Conditions. The subscription provider is Matchdays. No paid plan is offered merely because a pricing mock-up or a coming-soon feature is visible. A subscription begins only through an enabled checkout that shows the plan, price, billing interval and renewal terms.
02Plans and included benefits
The current pricing page and checkout describe each plan's price and included benefits. Benefits may include lower marketplace commission, additional Listing visibility, AI credits, support features or access to a function after that function launches.
A feature marked "coming soon" is not part of the current paid supply and must not be treated as a reason to subscribe. No game, reward, live-room or shipping benefit is included until it is expressly shown as available in the checkout for the selected plan.
03Starting a subscription
Before the User places an order, Matchdays will display the total price, taxes where applicable, billing interval, principal benefits, contract duration, renewal method and cancellation route. The order button will make clear that the order creates an obligation to pay.
The contract is formed when the payment provider confirms a successful checkout and Matchdays supplies confirmation on a durable medium, such as email or an Account record. A client-side success screen alone does not prove payment or activate a plan.
04Recurring billing and renewal
Unless the checkout expressly states a fixed non-renewing period, paid plans renew automatically for the same billing interval until cancelled. The payment method is charged at the start of each renewal period. Renewal dates may move slightly where a month does not contain the original calendar day.
Matchdays will provide renewal reminders where required by applicable law. The Account should show the current plan, next billing date and an accessible cancellation method.
05Plan and price changes
An upgrade, downgrade and any immediate or next-cycle effect must be shown before confirmation. Any prorated charge or credit must be calculated by the payment system and displayed to the User.
Matchdays may change a future renewal price by giving clear advance notice on a durable medium. The notice will state the new price, when it applies and how to cancel. A price increase will not change a period already paid for.
06Cancellation
A User may cancel through the Account billing settings or the payment provider's customer portal when available, or by contacting info@matchdays.store. Cancellation must be no harder than subscribing.
Unless mandatory law or the checkout says otherwise, cancellation stops future renewal and the plan remains active until the end of the paid billing period. Deleting the app, ceasing to use the Platform or removing a local payment card does not by itself cancel a subscription.
07Consumer cooling-off rights
A consumer may have a statutory right to withdraw from a distance service contract within 14 days. Before immediate supply begins, Matchdays will request any express consent and acknowledgement required by law.
Where a consumer validly withdraws after expressly requesting immediate performance, Matchdays may charge only the proportionate amount permitted by law for service supplied before withdrawal. A consumer does not lose mandatory rights merely because the Platform labels a plan non-refundable.
08Refunds
Except for mandatory withdrawal, non-conforming service, duplicate charge or another legal entitlement, fees for a period already started are not automatically refundable. Any discretionary refund will be identified as such and does not limit statutory rights.
Approved refunds are sent to the original payment method where practicable. Bank and payment-provider processing times are outside Matchdays' direct control.
09Failed payments and payment provider
Payments may be processed by Stripe or another provider identified at checkout. The provider processes card details under its own privacy and service terms. Matchdays should not receive or store full card details.
If payment fails, Matchdays may retry as disclosed by the provider, request another payment method or suspend paid benefits after reasonable notice. A plan will not be activated solely on the basis of an unverified browser request or redirect.
10Credits, slots and promotional benefits
AI credits, featured slots and other plan allowances are limited, non-transferable, have no cash value and may expire at the end of the period stated when granted. Unused recurring allowances do not roll over unless the plan description expressly says they do.
Marketplace commission is determined at the legally relevant point shown in the transaction flow. A later downgrade will not retrospectively change a fee already confirmed. Separate Games, Promotions and Rewards Terms apply to promotional benefits.
11Suspension and termination
Matchdays may restrict benefits where payment is reversed, the plan is abused, the Account is suspended for a serious breach or continued supply would be unlawful. Any measure must be proportionate and does not remove rights concerning service already paid for.
If Matchdays permanently ends a paid plan for reasons not caused by the User, it will provide the remedy required by law and, where appropriate, a proportionate refund for the unused period.
12Service availability and mandatory rights
Matchdays may maintain or improve subscription functions and does not promise uninterrupted availability. It will not materially remove the core paid value during a prepaid period without a lawful reason and an appropriate remedy. Nothing in these Terms excludes mandatory consumer rights or liability that cannot lawfully be excluded.
13Complaints and contact
Billing complaints should include the Account email, plan, charge date and payment reference and may be sent through Contact or to info@matchdays.store. Matchdays normally responds within 14 days.