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Since Brexit, parcels crossing between the UK and the EU go through customs. We handle that paperwork on every Matchdays order so the price you see at checkout is the final price — no extra fees on delivery, no parcel held at the border, no forms to fill in.
Shipping, VAT and any import duty for your destination country are calculated at checkout and included in the total. The number you pay is the number you pay.
We pre-file the customs declaration and pay the duty on your behalf before the parcel ships. Carriers (Sendcloud, DHL, Royal Mail) deliver door-to-door without stopping at customs.
No demand from the courier. No card-at-the-door. No SMS asking for extra fees. If a carrier tries to collect anything, refuse it and message us — we will refund any wrongly-paid amount.
UK ↔ EU shipments take 3–7 business days vs 2–4 inside the same customs union. The estimate on each listing reflects this — no overpromised same-week delivery.
Any shipment that leaves the EU customs union. UK ↔ EU is the most common case (Brexit made the UK a third country). Switzerland, Norway, USA and others also count. Inside the EU (e.g. PL → DE) is a single market — no duties, no chip.
Even when duties are zero, import VAT usually still applies. We pre-pay both regardless so the buyer sees one number and no surprise bills.
Yes — disputes flow exactly like a domestic order. Open a return via your order page within the return window; we cover the return shipping if the item didn't match the listing. Duty/VAT already paid is refunded by us when the carrier confirms re-import.
Crossing customs adds 1–3 business days even with paperwork pre-filed. Carrier hubs scan + clear the declaration; this is normal. The estimate on every listing already includes this buffer — no extra wait.
The same All-inclusive promise applies for any route Sendcloud can pre-clear. If your destination is outside our DDP list, the listing will show 'shipping not available to your country' instead of an inflated estimate.
Now you know the small print, look for the green “No hidden fees” chip on any cross-border listing.