Selected Matchdays Arena skill games are available. Game access and points eligibility may depend on Account and subscription status. Points have no cash value, and merely visiting an Arena page creates no prize or cash-equivalent entitlement.
01Current status and scope
A game or feature is active only when Matchdays marks it as available and presents its mechanics and eligibility conditions. Promotions that involve a prize or additional benefit may also have Official Rules. Marketing previews, disabled controls, test balances and "Coming soon" pages do not create an entitlement.
The Platform Terms, Privacy Policy and Acceptable Use Policy also apply. If valid Promotion-specific Official Rules conflict with these framework Terms, the Official Rules govern that Promotion.
02Promotion-specific rules
Before launch, the Official Rules must state at least:
- the promoter's full legal identity and contact details;
- opening and closing dates and the applicable time zone;
- eligible ages, territories and any lawful exclusions;
- how to enter or play, any entry limit and whether purchase is required;
- how scores, winners or rewards are determined, including any material role of chance;
- the number, nature, value and availability of prizes or benefits;
- claim, verification, delivery, expiry and substitution rules;
- material technical requirements and a contact route for complaints.
Each Promotion requires a territory-specific legal review before launch. Matchdays must not rely on these framework Terms alone where local law requires a permit, registration, bond, tax treatment, regulator notice or additional disclosures.
03Eligibility and territories
Unless the Official Rules lawfully state otherwise, entry is limited to registered Users aged 18 or over who reside in an eligible territory and satisfy Account, identity and verification requirements. A Promotion is void where prohibited.
Matchdays may exclude persons involved in designing or administering a Promotion and their immediate households where necessary for fairness. Sanctions, export-control, payment-provider and prize-delivery restrictions may also affect eligibility.
04No stake, wagering or cash-out
Arena features are intended to be free promotional or skill-based experiences. Unless a separately reviewed and lawfully offered feature expressly states otherwise, Users do not pay a stake, place a wager or risk money or purchased value on an uncertain outcome.
Points, spins, entries and game credits must not be sold, transferred, exchanged between Users or redeemed for cash. A purchase or paid subscription must not improve random winning odds unless this is clearly disclosed and has been confirmed lawful in every eligible territory.
05Game results and verification
If a Daily Spin is launched, its entry frequency, reset time, available outcomes and prize allocation will be stated in the Official Rules. The animation shown on a User's device is illustrative; the server-verified result is authoritative.
For quizzes, predictors and skill games, Matchdays may verify answers, timestamps, scores and eligibility on its servers. The Official Rules will explain scoring, tie-breaks and the treatment of postponed or abandoned sporting events. A client-side success screen alone does not create a valid score or reward.
06Points, credits and vouchers
Points and credits are limited, revocable Platform benefits. They are not money, electronic money, deposits, property or a stored-value account and have no cash value. They may be subject to limits and an expiry period disclosed when earned.
Vouchers may be subject to a minimum order, category, territory, Seller, expiry and single-use restriction. Unless the stated voucher rules allow it, benefits cannot be combined, transferred, sold or applied retrospectively. Matchdays may correct balances created by a technical error, duplicate grant, reversal, refund or abuse.
07Prizes and fulfilment
A potential winner may be required to verify age, identity, residence, eligibility and delivery details within a reasonable stated deadline. Failure to complete lawful verification may result in forfeiture and, where the Official Rules permit, selection of an alternative winner.
A prize will not be substituted or transferred except as stated in the Official Rules. If an advertised prize becomes unavailable for reasons outside the promoter's reasonable control, a substitute of equal or greater value may be offered where the law permits. Statutory rights concerning a supplied product are not excluded.
08Fair play and prohibited conduct
Bots, scripts, emulators, fabricated identities, multiple-Account entry, collusion, answer sharing where prohibited, exploitation of errors, manipulation of time or location, tampering with requests and any attempt to obtain a benefit dishonestly are prohibited.
Matchdays may withhold a benefit while investigating and may disqualify an entry supported by reasonable evidence of a breach. Decisions should be proportionate, documented and open to the complaint route below.
09Errors, outages and changes
Matchdays may pause or cancel a Promotion where a security incident, legal requirement, fraud, sporting-event cancellation or material technical failure prevents fair operation. Matchdays must not cancel or change a Promotion merely to avoid awarding a legitimately won prize.
Entries lost because they were never received or verified by the Platform may be invalid, but Matchdays will review credible evidence of a Platform-side error. Any correction must preserve fairness and mandatory consumer rights.
10Privacy, publicity and tax
Personal data is processed to administer the feature, prevent abuse, verify eligibility, fulfil rewards and meet legal obligations as explained in the Privacy Policyand the Official Rules. Public use of a winner's name, image or content requires an appropriate legal basis and any consent required by law.
Winners are responsible for taxes or reporting obligations that the law places on them. The promoter will make any deduction, report or disclosure that applicable law requires.
11Complaints and contact
A complaint should identify the relevant Promotion, Account, date, score or entry and the requested resolution. It may be submitted through Contact or to info@matchdays.store. Matchdays will handle it without undue delay and normally within 14 days.